About Us
Bridging The Gap Between Delinquency And Good Standing…
The Results You Want. The Trust You Need.
A Refreshingly Respectful and Customer-Centric Approach to Collections
Viking HOA Collections, LLC understands the importance of your association receiving its assessments on a regular basis in order to meet its obligations. We offer condominium associations timely collection services carried out in a uniquely professional and respectful manner.
A New Way To Collect
More than collections – Results. Bridging the gap between delinquency and good standing…
The Power of Creativity
Through uniquely diplomatic and clear communication we strive to make the collections experience a positive one by focusing on how we can give homeowners an opportunity to regain their good standing with their HOA without affecting their credit score.
Knowledgeable and Friendly Staff
A combination of years in property management, collections, and customer service industries brings a fresh customer-centric approach
Your Budget – On Track
With over 20 years of experience working with homeowner associations, providing assessment collection services, and managing properties we are well suited to provide consultation services to you for free as partners.
By utilizing the most advanced and unique collection methods, we are able to swiftly bring homeowners back in good standing through diligent and professional methods.
A Modern Approach
As members of C.A.I (Community Associations Institute) we are always current on the latest Nevada legislation as well as upcoming legislation as it relates to the collection process of delinquent assessments.
Service with a focus on getting members out of collections, not into collections.
The Difference
Unlike any other collections agency, we collect delinquent payments via wire transfer. It is a quick and easy way for delinquent homeowners to bring their accounts current, and the funds are available to the HOA within 24 hours of the collection!
The majority of other collection agencies require cashier’s checks which unnecessarily causes two to three-week delays in getting the HOA paid. Also, unlike cashier’s checks, there is no charge to the homeowner or the HOA for wire transfers. The delinquent owner is provided with very easy-to-understand instructions and can make wire transfers from any banking institution.
Another unnecessary frequent delay is caused when the homeowner issues payment to the wrong payee. Payments are often made to the HOA or the management company, rather than to the collection agency. The latter requires the check to be mailed back to the delinquent homeowner with a letter advising of the correct payee name and having to wait for another payment to be sent.
Receiving payments electronically eliminates this problem since funds are diverted directly into our client trust account, are immediately available, and subsequently passed along to the HOA within 24 hours instead of the industry standard of two to three weeks.
We also work with credit reporting agencies to motivate as well as help homeowners understand the importance of rectifying their accounts in a timely fashion.
Board Members
As legislative requirements for homeowners associations in Nevada continue to grow, we realize that an HOA manager’s responsibilities are ever-increasing. Thru our program, managers can devote their expertise to other areas and leave the assessment collections to us.
Our team of experts will track your homeowners’ payments for each association in your portfolio and issue time-sensitive notices that are in compliance with each individual collection policy. We also provide both internal and client-ready monthly spreadsheet summaries to help you better serve our mutual client base.
The notices issued are on management letterhead, and thru diligent follow up we keep managers apprised of each delinquent owner’s status from the very first friendly payment reminder letter, to the final notice after a board has voted to move an account into collections status.
Our program establishes a link between the early stages of late payments and the advanced steps to collect delinquent assessments thru consistency that ultimately minimizes the gap between anticipated income on annual proforma budgets versus actual collections. This will also serve to increase reserve study funding levels, which will allow owners and buyers alike to take advantage of low financing rates.
In the end, our collaboration will result in the client appreciating that your ultimate mission is aligned with theirs: To maintain the common areas in first-class condition, foster a higher quality of life in the community, and maximize property values.
Contact us today to set up a cost-free presentation of this unique program and the customer-centric collection methods we employ.